Senior Customer Operations Manager

Job description

The Senior Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Senior Customer Operations Manager oversees a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Senior Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The salary for this position is $70,000/yr What You’ll Do: - Oversee Customer Operations Managers and other customer operations employees - Manage daily customer operations, fleet availability, and revenue generation for the assigned function - Lead and support processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes - Resolve customer issues, ensuring a positive customer experience - Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization f...