Dental Care Coordinator I (Bilingual)

Job description

Description JOB SUMMARY: The Dental Care Coordinator I is responsible for providing care coordination services for dental clients in their assigned group. The Dental Care Coordinator I will assess clients with all care management needs and address any potential barriers to care, to ensure timely diagnosis and treatment. Under direction of the supervisor, the Dental Care Coordinator I will maintain a clinical tracking system to ensure appropriate follow-up, reporting and billing. DUTIES AND RESPONSIBILITIES: - Demonstrate proficiency in looking up accounts in the EPM & EHR system using name, alias, family members, SSN, and account numbers. - Answer telephones identifying self and name of clinic, department and demonstrates telephone etiquette and excellent customer service. - Assists providers with follow-up on referral as well as no-shows as directed by providers or contract staff. Assists with obtaining second referral if necessary - Assists with calls from contractors who may be in need of referrals or medical records for patient’s continuum of care. - Assists in scheduling clients for clinical and specialty services as needed. - Documents activities performed on clients in EHR a...