UKG Business Support Analyst | Monday to Friday | Balcatta Support Centre

Job description

Company Description We are seeking a highly analytical and customer-focused UKG Business Support Analyst to join our team. In this role, you will play a critical part in supporting and optimising our UKG Time & Attendance system by delivering training, analysing data, and providing actionable insights to improve workforce operations. You will work closely with Payroll, Workforce Planning, HR, and HRIS teams to ensure system integrity, compliance, and continuous improvement, while driving strong adoption across the business. Job Description: Training & User Support: - Deliver engaging training across all user groups (employees, leaders, super users) via face-to-face, virtual, and practical sessions - Design and maintain high-quality training materials (user guides, e-learning modules, videos, FAQs, QRGs) - Provide ongoing support and guidance to promote system adoption and user confidence Data Analysis & Reporting: - Analyse UKG data to identify trends, discrepancies, and risks related to scheduling and timekeeping - Generate reports and provide insights to internal and external stakeholders - Support accurate payroll processing through data validation and collaboration System & Pro...