OPERATIONS SPECIALIST, MASS AND MID MARKET

Job description

JOB SUMMARY: This role serves as an operational backbone of the Mass & Mid Market fundraising team, ensuring the accuracy, consistency, and coordination of all processes that support over 18 channels and $60M in annual revenue. Key responsibilities include maintaining and updating comprehensive documentation for source-code logic and digital tracking standards; overseeing naming conventions for all online fundraising assets; and managing the organization’s year-round matching-gift tracking process. The position also functions as the central coordinator for more than 20 annual vendor contracts. This position will coordinate driving timelines, organizing cross-department collaboration, and workflow tracking through Monday.com for two departments. Acting as a conduit across Marketing, Procurement, and Supporter Services, this role helps internal partners efficiently access the right Mass/Mid team members and ensures timely delivery of creative assets, donor support information, and cross-functional needs. In addition, the position manages the Mass/Mid team’s contributions to CARE’s master communication calendar—entering and updating high-detail, multi-channel schedules in TeamUp to ma...