Help Desk Specialist

Job description

Overview The Help Desk Specialist will act as the first point of contact for technical assistance, ensuring timely resolution of user issues while maintaining a strong focus on customer service, operational continuity, and adherence to federal IT standards. This position requires a proactive, solutions-oriented professional who can effectively troubleshoot a wide range of hardware, software, and system issues across both PC and Mac environments. Background: Ardent Eagle Solutions (AES) is seeking a Help Desk Specialist to support a Department of Commerce (DOC) program. This role serves as a critical front-line resource responsible for delivering high-quality technical support to end users across a dynamic, mission-driven environment. Responsibilities: - Serve as the primary point of contact for end-user technical support via phone, email, web portals, and in-person interactions Provide troubleshooting and resolution support for: - Email systems and account access - Network directories and user permissions - Computer operating systems (Windows and macOS) - Standard desktop applications (e.g., Microsoft Office Suite) - Applications developed or deployed under the contract - Diagnose...