EN - Reservation Agent

Job description

Company Description Join Hotel The Mozart , a member of the ACCOR network, and become part of a world-class hospitality team. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster. Job Description: Reservations AgentYou are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience they can expect upon arrival. What you will be doing: - Manage reservations via phone, email, and online channels - Communicate with guests prior to arrival - Collaborate with the Front Office and other hotel departments - Consistently offer exceptional, friendly, and engaging service - Ensure the best options for guests while maximizing revenue through up-selling - Recommend hotel facilities and assist guests with information a...