Patient Access Representative - Springboro and Centerville Primary Care

Job description

This position operates during the following business hours: Schedules may vary based on business needs. - Monday–Wednesday: 8:00 a.m. – 7:00 p.m. - Thursday–Friday: 8:00 a.m. – 5:00 p.m. - Saturday: 8:00 a.m. – 12:00 p.m. JOB RESPONSIBILITIES: Safety - Ensures patient safety by identifying the correct patient. identifying special needs and preparing isolation precautions for patients who have Infectious Disease indicators. Customer Service - Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling. Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures. Contacts outside representatives to request information or assistance in resolving problems. HIPAA/Confidentiality - Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage. Access only information and records necessary to perform the responsibilities of the position. Compliance - Completes and authenticates all documents and questionnaires that ensure compliance with regulator...