Residential Head Concierge - The Music Box, London

Job description

Purpose of the Role The main purpose of the Head Concierge’s role is to maintain a presence on the front reception desk offering assistance to all personnel visiting and utilising the building. Key Responsibilities: To work closely with the Client Services Manager/Property Manager and other employed staff within the property in ensuring that the highest standards at the property or properties are maintained at all times. To help monitor the other staff members and ensure that they are keeping up to the high standards required and carrying out the duties laid out in this description. To help train temporary members of staff to a high standard for when they are needed. Where applicable, to ensure detailed handover notes are written and made available to the next Concierge staff member coming on shift as to ensure a seamless transition. To answer the mobile phone and on-site intercom system in a professional manner. To be proficient with all Microsoft applications and Outlook To be familiar with the lease relating to the development employed at and be able to locate key information To respond to all incoming issues the same day even if a resolution cannot be found. To diarise any work...