Overnight (French, Mandarin or Cantonese) Investment Services Representative, RBC Direct Investing

Job description

Job Description Canada wide opportunity - Remote Office What is the opportunity?: If you possess a client-focused mindset and have the ability to identify client centric solutions, this role gives you a great opportunity to grow with the RBC Direct Investing Contact Centre team. As an Investment Services Representative, you provide clients with helpful and engaging, professional, efficient, and knowledgeable service over the phone or through electronic communications. You are diligent with an attention to detail and maximize productivity on an individual and team level. Effective problem resolution, exceptional client service and expert securities knowledge is crucial to your success in this role, along with the ability to thrive in a fast-paced team environment. This is a full-time and shift oriented role. Business hours are Sunday 6:00pm EST through to Friday 7:00am EST (the business is open overnights throughout this period). Candidate must remain flexible to work a variety of shifts within these business hours. What will you do?: What do you need to succeed? - Proactively uncover opportunities to match customer needs through effective communication and probing skills to help gu...