Customer Service Specialist

Job description

Worksite Location: Lebanon, PA 17042 The Customer Service Specialist will play a pivotal role in providing excellent service to taxpayers in our Lebanon Tax Office. As the first point of contact for walk-in taxpayers, you will handle inquiries about their accounts and taxes. Primary Responsibilities: - Engage with taxpayers through personal interactions. - Utilize your knowledge of various tax types, demonstrating your proficiency in tax related matters. - Showcase your ability to handle administrative tasks, such as modifying address changes and creating new accounts in our applications. - Process payments for multiple tax types efficiently and accurately. - Master the art of documenting thorough and detailed memos in our taxpayer service applications. - Take ownership as an office key holder, contributing to the smooth running of daily operations. - Manage end-of-day tasks, including FedEx drop offs, to ensure timely processing of payments and essential documents. Secondary Responsibilities: - Engage with taxpayers via the phone and support the call center. - Accurately and attentively complete detailed tasks, showcasing your commitment to precision. - Stay updated on changes in...