Senior Customer Support Specialist

Job description

Are you an experienced support professional ready to take ownership in a role where customer dialogue meets technical depth? Do you enjoy investigating complex issues and improving how things work not just solving tickets? Visiba is a SaaS company that provides AI-enabled digital healthcare solutions and are is looking for a Customer Support Specialist to join our Account Management team. In this role, you will not only support customers you will actively contribute to improving processes, strengthening customer relationships, and shaping how we deliver world-class support in digital healthcare. What you can expect in the role As a Senior Customer Support Specialist, you will: Handle first/second and third line support for our customers Investigate and troubleshoot complex cases, including system configurations, integrations and data-related issues Perform structured technical research, including log analysis and root cause investigations Act as an escalation point for more advanced support matters Collaborate closely with Account Managers to proactively identify risks and opportunities within accounts Work cross-functionally with Product Development to identify product improvement...