Customer Care Coordinator

Job description

101462 8800 Kelso Drive, Baltimore, Maryland 21221 TruGreen accepts applications on an ongoing basis. Job Description: TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!" Position Overview: Receives inbound and makes outbound calls to resolve customer concerns in a timely and professional manner. Coordinates and resolves customer follow-up requests (CFRs) as a liaison between branches and customers to provide and maintain the highest level of customer service. Responsibilities: Receives inbound and makes outbound calls to resolve routine customer concerns (e.g., service, billing, results) in a timely and professional manner. May deviate from routine procedures to diagnose root cause of more complex customer issues. Coordinates and resolves customer follow-up requests as a liaison between branches and customers to provide and maintain the highest level of customer service. Prioritizes open, overdue and/or critical CFRs or customer co...