Assistant Manager

Job description

Overview of Position: They work to exceed customer expectations, foster an ethic of teamwork, develop staff members’ abilities and competencies, and achieve the financial objectives established for their assigned location. Their long-term objective is to develop their own skills towards becoming a General Manager. Principal Duties and Responsibilities: Customer Service - Serve as a role model for customer-first behaviors according to company standards - Build a team of customer-focused employees through coaching and measurement - Handle difficult customer situations professionally - Handle any customer complaints/concerns - Respond to customer inquiries on a timely basis - Ensure all products meet Krispy Kreme quality standards Sales: - Direct and manage store sales efforts, which may include Hot Light times, DSD promotions, retail sales, fundraising, up-selling, and route sales - Work with the General Manager to achieve business plan objectives and profitability as set forth in the store operating plan and in the established financial goals Production: - Understand and implement procedures to maximize efficiencies and control variances in daily production of product and overall st...