Customer Support Manager

Job description

Job Description: Customer Support Manager Salford Quays: 12-month Fixed Term Contract - Full Time (37.5 hours) Monday – Friday: Salary: £47,200: Hybrid working: We make health happen. We’re a team that’s passionate about leading the healthcare insurance market and improving wellbeing for all. You’ll help us make health happen by: Leading a high performing team to ensure outstanding operational performance. Customer Support comprises multiple teams accountable for ensuring we provide excellent service to our customers both at point of joining and throughout their time as a Bupa customer. This includes direct accountability for the assessment and processing of customer enrolments, Iapses and updates. As the Customer Support Manager, you will lead and motivate a team of Service Team Managers to ensure the delivery of agreed service metrics, adherence to quality targets and the monitoring of team compliance. - Leading by example role modelling the Bupa values and demonstrate energy and enthusiasm, leading in a way which enthuses, energises and motivates resulting in high levels of employee engagement. - Provide day-to-day leadership, ensuring that team managers are focussed on achievin...