Ticketing & Communications Coordinator

Job description

Position Title: Ticketing & Communications Coordinator. Department: Music Organizations. Classification: Non-Exempt. FTE: 0.75. Work Schedule: 30 hours per week. The standard 40-hour work schedule is Monday - Friday, 8:00 am - 5:00 pm; travel up to 15% of the work schedule, which includes local (Twin Cities metro area) and national travel; overnight trips average 1–2 trips per year; variations to this schedule (for FTE less than 1.0), or flexible work arrangements, can be proposed and are subject to approval by HR and relevant supervisors. Work Location: On campus. Opportunities to occasionally work remotely during academic breaks. Hourly Rate: $19 – $21. Essential Job Duties: - Ticketing/Customer Service. - Provide a seamless, customer-centric and accurate ticketing process that drives both sales and customer satisfaction. - Manage all ticketed events and ticket-related marketing strategies for Music Organizations as necessary through Eventbrite and third-party box offices; develop and maintain policies and procedures for ticketing best practices. - Manage ticketing and calendar listings for Music Organizations. - Manage ticketing build and plan for Christmas Festival and ensemble...