Network Implementation Manager

Job description

Key Responsibilities People Management & Team Development: - Directly manage a team of Network Implementation Engineers across project delivery lifecycle; set clear performance expectations, conduct structured 1:1s, and own individual development plans. - Build a culture of execution discipline — ticket hygiene, change management compliance, documentation quality, and rigorous project close-out. - Identify skill gaps and build structured training and certification pathways aligned to ECI’s service portfolio. - Manage performance formally and informally; address issues directly, constructively, and on record when required. - Participate in hiring decisions for the implementation function, including technical assessments and structured panel interviews. Project Delivery & Program Management: - Own end-to-end delivery of network implementation projects spanning new client onboarding, infrastructure refreshes, office builds, and technology migrations. - Define and enforce project intake, scoping, scheduling, and resource allocation standards across the team. - Maintain active visibility across all open workstreams; surface and resolve blockers before they become client escalations. - D...