IT Support Services II-Help Desk

Job description

About COURSER COURSER accelerates the growth of IT service provider companies. We forge dynamic partnerships, leveraging our values of Teamwork, Service, Growth-Mindedness, Trust, and Innovation to deliver impactful solutions and phenomenal customer experiences. If you thrive in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success. IT Support Services II-Help Desk We are seeking a skilled IT Support Services II-Help Desk to join our dynamic IT team. The ideal candidate will have extensive experience in providing technical support and troubleshooting for various IT systems, software, and hardware. This role requires the ability to handle more advanced technical issues, mentor junior team members, and contribute to client-facing IT projects and initiatives. Key Responsibilities: - Provide tier II support for application, hardware, and network-related issues escalated from junior team members, ensuring timely resolution. - Respond to service requests from users, providing exceptional customer service and ensuring a positive user experience. - Assist in the administration and management of IT systems, including servers, workstations, and cl...