Customer Service Representative

Job description

Description Pay and Schedule: - $16 -18.00 an hour - 2:00 PM - 8:00 PM Mon-Tue & Fri-Sat Responsibilities: The Customer Service Representative is tasked with providing excellent customer service for HOM Furniture’s customers. Necessary tasks include: - Answering phones to either direct callers to the proper department or to answer any questions they may have. - Finalizing orders, taking payments, and scheduling deliveries and pickups. - Processing returns and processing initial paperwork for warranty claims. - Making changes and cancellations to orders when appropriate. - Updating customers on changes to their order status. - Processing finance applications. - The Customer Service Representative serves as a support for showroom Sales Consultants. As such, they assist with questions and processing orders as needed. - Processes sales for accessories and other small purchases. - Occasionally, the Customer Service Representative works the sales floor following HOM Furniture’s proven sales methods. - Other duties as assigned. Benefits: - HOM Furniture offers its full-time employees a competitive benefits package. - Paid Time Off- 20 Days in 1st year for full-time employees - Medical and...