Concierge

Job description

We have an exciting opportunity for a Concierge Officer to join our team at Leaside Lock , a vibrant development of 965 homes offering a blend of Shared Ownership, Affordable Rent, and Outright Sale options, with 50% designated as affordable housing. This is a full-time, permanent role working a 4 days on / 4 days off shift pattern (7am–7pm). As the service operates 365 days a year; shifts will include weekends, along with bank and festive holidays. Reporting to the Estate Manager, you will play a key role in delivering a welcoming, professional and efficient service, ensuring a clean, safe and secure environment for residents across the development. Duties will include, but are not limited to: - Delivering a first-class customer experience and responding promptly to resident queries - Managing incoming post and parcels, including logging and distribution - Conducting regular patrols of the buildings and car parks, including external litter picking - Responding to repair requests and issuing keys to contractors - Investigating alarms and carrying out routine safety and lighting checks - Monitoring CCTV systems and reporting any faults or concerns About you: As a resident-focused or...