Account Associate II

Job description

I. Job Summary The Account Associate II (IAE - TEAM) generates shareholder value by using a consultative retention based selling approach for larger, more complex Small/Medium commercial WM customers as part of a team-based queue. The IAE - TEAM manages existing business relationships focused on achieving budgeted retention goals by developing and implementing sound retention strategies, utilizing strong negotiation efforts to preserve business, and securing and updating contract agreements from WM customers as well as growing revenues from existing customers. The role of the IAE - TEAM is to maintain a net positive business performance in the commercial space through proactive outreach, account retention and revenue protection efforts to maintain a mutually beneficial alignment between the customer and WM’s growth goals. II. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. - Customer interaction (external and internal), response & follow up - Serves as the lead point of contact for customer account management matters as part of a team-based queue, e...