Customer Service Representative I - PRN

Job description

Location: Ball Memorial Hospital 2401 W. University Ave Muncie, IN 47303: Schedule: ONSITE ONLY - PRN including Weekends, Mornings, Afternoons, Evenings, Nights – Rotating Holidays Training is 5-7 weeks Monday-Friday on all 3 shifts We are searching for a team-oriented, energetic individual who takes pride in providing excellent service to patients, team members, and providers to join our team at IU Health, Ball Memorial Hospital. As a Customer Service Representative for over 100+ offices, you will be the primary contact for all of IU Health in the East Central Region functioning as the operations command that answers, routes, and manages critical and non-critical calls 24 hours a day, 365 days a year. Key Responsibilities: Handling Internal and External Calls Screening Patient Information: Paging, Documenting and Handling Operational/Facility Needs and Emergency Procedures Dispatching IU Health Police: Utilizing & Scheduling Internal and External Providers - Providing Directory Services Experience with the following will be considered: Proficiency with Computers & Telephone Inquiries Required Customer Service Experience Required: Knowledge of Medical Terminology Preferred: Strong...