RU Case Navigator, Bureau of Vital Statistics

Job description

Job Description OPEN TO PERMANENT CLERICAL ASSOCIATES. **: The Bureau of Vital Statistics is responsible for registering and certifying all birth, deaths, spontaneous and induced terminations of pregnancy in NYC. The bureau issues, analyzes and reports on 285,000 vital events each year. The bureau is a very large customer service operation, providing death certification services on a 24/7 basis, issuing more than 900,000 certified copies of birth and death records, and fulfilling hundreds of data requests annually. DUTIES WILL INCLUDE BUT NOT BE LIMITED TO: - Work with Registration Unit director and leadership to identify areas for improvement and streamlining processes to improve customer experience. Characterize the current work process and propose changes for improving the process, using data to support changes. - Function as case navigator and provide clear, detailed next step instructions and assistance to customers and funeral directors regarding their requests. This includes providing written guidance to customers and funeral directors in clear and courteous plain language and responding to inquiries. - Approve completed customer applications as a designated Deputy City Regi...