Senior Leader, Home Delivery

Job description

As Senior Leader, Home Delivery you will lead RH's vision and deliver operational excellence across all warehouse and home delivery functions. Motivated by RH's people-first approach, you will inspire, motivate, educate and provide strategic oversight for a team that plays an integral role in the continuous elevation of our customer experience. YOUR RESPONSIBILITIES: - Live Our Vision, Values and Beliefs every day - Assess, coach, train, mentor and develop direct reports to perform at an optimal level - Strategically plan, direct and oversee daily workflow and deliverables across all functions - Own all facets of P&L management and accountability, including analysis and reporting - Align the RH home delivery experience to the luxury and world-class service experienced by clients in our Galleries - Accountable for the performance of home delivery and logistics vendors measured against key performance metrics in the areas of cost, service, and quality of delivery - Drive continual improvement initiatives through root-cause analysis on audit non-conformities; implement corrective actions in order to ensure site compliance to standards - Address and resolve escalated customer service i...