Technology Support Specialist (Technology Support Specialist I), Technology Support Center

Job description

Job Summary: Under direct supervision of the Deputy CIO and following established guidelines, the incumbent will be responsible for providing a wide range of information technology services to Computer Science and Math. This will include various responsibilities, such as the support of several hardware and software issues, as well as the ability to research and provide faculty and staff with available options to their technology needs. Responsibilities: Provide frontline technical support to faculty, staff, and students; escalate complex issues to advanced support teams Respond via in-person, virtual, phone, email, and ticketing systems; troubleshoot routine hardware, software, and connectivity issues Collaborate with college departments, ITS staff, and student technicians to maintain secure, operational systems; assist with maintenance and updates per guidelines Assist with systems administration for mission-critical servers (updates, app packaging, security checks/audits, backups, hardware repair/replacement); keep faculty/staff systems updated Monitor and apply approved software and security updates under supervision Maintain documentation (system configurations, patch schedules...