Customer Success Representative -Print

Job description

POSITION SUMMARY/OBJECTIVE: The Customer Success Representative is responsible for delivering unparalleled customer service by consistently exceeding expectations and building strong and lasting relationships through open communication, reliability and a customer-centric approach. You will provide prompt and efficient assistance to meet the ever-evolving needs of Marco’s valued customers and employees. ESSENTIAL FUNCTIONS: ▪ Handle and prioritize incoming client calls, emails and correspondence efficiently, assessing the urgency and severity of issues to set priorities. Record and assign tasks accordingly. ▪ Provide prompt and detailed communications to internal and external clients. ▪ Review accounts for upsell and cross-sell opportunities and escalate as necessary. ▪ Provide initial troubleshooting support for systems and applications to identify and resolve malfunctions or operational issues, potentially preventing the need for further escalation. ▪ Maintain contact center expectations. ▪ Verify and maintain client contact and database information. ▪ Function collaboratively as part of a fast-paced, client-orientated team. ▪ Develop and support best practices and operational pro...