Experience Design Vice President

Job description

Shape the future of investment funding experiences across Wealth Management by designing cohesive, end‑to‑end journeys that connect products, platforms, and teams. As an Experience Design Vice President focused on Investment Funding, you will play a critical role in defining and delivering journey‑led experiences that span digital, advisor, and operational touchpoints. You will bring a strong service‑design and systems‑thinking mindset to complex problem spaces, partnering across Product, Engineering, Operations, Risk, Compliance, and Legal to stitch together seamless, customer‑centric experiences. Job responsibilities: - Lead the definition of end‑to‑end investment funding journeys, spanning direct and indirect customer experiences across channels, products, and platforms - Develop and execute journey‑led design and research strategies that align business objectives, regulatory constraints, and user needs across multiple product areas - Create and socialize future‑state service propositions, experience maps, service blueprints, and journey narratives to guide cross‑team decision‑making - Partner closely with Product, Design, Engineering, Operations, Customer Support, Risk & Compli...