Shelter Support Staff: Wednesday - Saturday 10 AM - 8:30 PM

Job description

Description Job Summary: Maintain a safe, orderly, and caring environment while assisting individuals with their daily needs; provide community resources and referrals to assist and empower individuals experiencing homelessness to establish and maintain permanent housing. This is an active and fast-paced role. Essential Functions: Provide direct client support: 1. Provide excellent customer service to clients, volunteers, donors, and vendors. 2. Complete new client intakes; explain agency rules and policies and tour around campus. 3. Attend to client needs, answer questions, resolve problems and escalate to case manager or supervisor when necessary. 4. Perform daily check-in of client in Homeless Management Information System (HMIS.) 5. Provide clients with information and referrals; document the interaction(s) in HMIS. Work with the Shelter team to provide a safe and efficient Shelter operation: 1. Conduct walk-throughs of facility ensuring conditions are safe, and clients are adhering to shelter policies and procedures. 2. Address immediate concerns relating to the health and safety of shelter clients including biohazard clean up, placing “wet floor” signs, and appropriately bloc...