Service Desk Support Technician

Job description

Job Description: Perkins Coie has an immediate opening for a Service Desk Support Technician. The individual in this role will serve as a member of the Immediate Response Team (Service Desk) designed to be a “top of the funnel” concept for all support requests across the firm. The Service Desk Support Technician will become proficient in routing all support requests to a standard and centralized Support Desk in an effort to maximize resources in the local offices and allow for higher quality desk-side/concierge-level service as well as a more dynamic A/V experience. This Service Desk Support Technician will work Sunday to Thursday, 9:30 a.m. to 6:00 p.m. PST ESSENTIAL FUNCTIONS: These essential functions are primary job duties that incumbents must be able to perform unassisted or with some reasonable accommodation. Quickly resolve end-user issues that come into the team over the phone, through email, or potentially via chat. Handle approximately 220 daily support requests with other team members via various communication channels. Properly and thoroughly document all elements of a support case within the Incident Management System (ServiceNow). Prioritize properly and communicate e...