Technology Support Specialist 1

Job description

Headquartered in Colorado Springs, Colorado, Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. The work is meaningful, the culture is rewarding, and the purpose is eternal. The Technology Support Specialist 1 position exists to support the ministry objectives of Focus on the Family departments by implementing, upgrading, and supporting End User systems, including computer hardware, software, mobile devices, and business voice telephony solutions. The position responsibilities include identifying, prioritizing, resolving, and/or escalating system issues. This is a Service Desk Level 1 position and will troubleshoot issues, identifying root causes, documenting resolutions, and following processes and procedures required to correct issues pertaining to End User Services. Essential Duties/Responsibilities: - Identifies, analyzes, prioritizes, resolves and/or escalates system issues for End User systems - Works as part of an On-Call rotation to provide after-hours support - Serves as a point of contact (via phone or email) for all ministry te...