Warehouse Customer Service

Job description

Lineage is expanding! Apply today to learn more about joining Lineage. Lineage is hiring a Customer Care Representative to provide exceptional customer service while supporting warehouse operations. In this role, you will manage customer inquiries, process orders, track product availability, and coordinate with drivers and the warehouse team to ensure smooth inbound and outbound operations. KEY DUTIES AND RESPONSIBILITIES: - Serve as the first point of contact for customers to resolve questions, concerns, or issues promptly - Invoice and verify accounts accurately and in a timely manner - Verify inbound receipts for accuracy and report discrepancies - Develop and maintain professional customer relationships - Generate customer reports as requested (weekly, monthly, or specialized reports) - Check in truck drivers, verify shipping documents, and schedule delivery/pickup appointments - Coordinate with warehouse team to ensure product availability and timely processing of orders - Collaborate with Operations on special client requests, expediting when necessary - Maintain and file documentation in an organized and comprehensive manner ADDITIONAL DUTIES AND RESPONSIBILITIES: - Partner...