Inside Sales Support Supervisor - Los Angeles

Job description

With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Purpose: The Supervisor of Inside Sales Support leads a team of ISSRs who deliver transactional and relationship-based support to Outside Sales Representatives and Managed Account customers. The team manages key activities such as quoting, order processing, and post-sales fulfillment in partnership with Stores, Vendors, Merchants, and Supply Chain, directly supporting customer loyalty and sales growth. This role is essential to The Home Depot’s success, focusing on associate development, customer support, and operational excellence in a fast-paced environment. The Supervisor coordinates ISSR support with sales teams and cross-functional partners to drive growth, fosters a culture of continuous learning, and ensures timely, accurate quotes and orders, exceptional service, and strong sales performance. The Supervisor aligns ISSR resources with sales and customer needs, adjusts for capacity constraints, drives productivity and efficiency, ensures service-level expectations are met, triages critical customer issues, identifies process frictions and surfaces suggestions for improvements....