Staff User Experience Researcher (Hybrid-Acton, MA or San Diego, CA)

Job description

Staff User Experience (UX) Researcher Insulet has the mission to simplify life for people living with diabetes. We are seeking a Staff User Experience (UX) Researcher to join our growing Innovation & Strategy organization. This role will conduct global research to deeply understand the needs, behaviors, and experiences of People Living With Diabetes (PWDs) and Health Care Providers (HCPs). The Staff UX Researcher will lead research initiatives in close collaboration with cross functional UX partners supporting Insulet’s digital and service-based customer experiences (DSCX). This individual will identify new opportunity areas, inform product and service strategy, and elevate the quality and impact of digital experiences. The ideal candidate is a strategic and curious researcher with strong qualitative and quantitative expertise, capable of translating insights into meaningful business and customer outcomes. Key Responsibilities: Lead and manage the global DSCX UX research roadmap, including digital user flows, websites, web portals, and customer care experiences, in collaboration with UX leadership and cross-functional partners (IT, Product, Marketing, and others) Maintain ongoing v...