DMV Customer Service Center Work Leader Floater - 01480 Staunton District

Job description

Title: DMV Customer Service Center Work Leader Floater - 01480 Staunton District State Role Title: Court, Municipal, and License Clerks Hiring Range: $47,355-$54,458.25: Pay Band: 3: Agency: Department of Motor Vehicles: Location: STAUNTON DM: Agency Website: www.dmv.virginia.gov: Recruitment Type: Agency Employee Only - A Job Duties: DMV is seeking an experienced customer service applicant to work as a Work Leader Floater in the Staunton District. The Work Leader is responsible for delivering direct customer services to motor vehicle drivers, dealers, and motor carriers for deliverables such as vehicle registrations, tags, licenses, titles, tax collections and other related DMV services. As the Work Leader, responsibilities include overseeing daily workflow, coaching, training, and directing the CSC staff in performing daily work activities. Applicant will serve as the CSC subject matter expert of transactions; perform customer service transactions, administer vision and road tests for driver licensing and issue DMV credentials; serve as a technical expert on licensing and testing issues; plan and organize on-the-job training programs; serve as the liaison between CSC staff and ma...