Customer Service Representative

Job description

Position Title: Customer Service Representative Job Code: Job Code: CUSREP Pay Range: $25.98 - $33.87 Job Description: JOB TITLE: CUSTOMER SERVICE REPRESENTATIVE NONEXEMPT: REPRESENTED: SUMMARY: Performs a variety of customer service functions and work activities involving direct public contact either on the telephone, electronically, or in person. Provides information on the full range of countywide transit services; processes ride reservations; receives and documents customer comments; sells fares; makes change for customers; balances cash drawer and receipts; makes and delivers bank deposits; assists with revenue processing of fare-boxes; processes lost and found items; conducts presentations, assists at community events, and rides buses and visits transit sites to engage the public. Conducts public surveys and may perform a variety of clerical duties of a routine and recurring nature including typing, filing, simple posting, and preparing standard forms. SCOPE OF RESPONSIBILITY: Persons assigned to this position normally perform a variety of routine and repetitive duties independently and according to well-known procedures and practices. Work is performed under the direction of...