Bilingual Passenger Service Supervisor

Job description

As a Bilingual Passenger Service Supervisor, you will provide day-to-day work direction to passenger service representatives, ensuring the highest level of customer service and operational efficiency. Working under limited supervision, you will oversee the performance of your team, offering guidance and support to ensure smooth operations at all times. Position Highlights: - Leadership Responsibility : Provide guidance and direction to passenger service representatives to ensure smooth daily operations Essential Duties and Responsibilities: - Assigns employees to work specific jobs at front counter or airline account - Performs new employee introduction to work area, explains work rules, uniform policy, time clock process, office-terminal procedures and provides overview of department operations - Trains employees on specifics or assigns employees to work with an experienced representative - Ensures that employees are fully trained on company policies and procedures including telephone procedures, cash handling, security procedures and systems - Interfaces with other departments to ensure that service issues are addressed and corrected to ensure quality of service - Comfortably and...