Director, Operational Excellence

Job description

Requisition ID: 254977 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Reporting to the EVP, Cards, Loyalty, Payments & Client Experience (CLPCX), the Director, Operation Excellence contributes to the overall success of CLPCX team by ensuring specific goals, plans and initiatives are executed and delivered in support of the team’s business strategies and objectives. Is this role right for you? In this role, you will: Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have: - Own coordination of compliance and control frameworks across the CLPCX team, ensuring adherence to regulatory standards and internal policies. - Engage and represent product teams in cross-functional groups and remediation efforts, including participation in Issue Management forums. - Execute oversight of control activities, including audit readiness, issue tracking, and resolution, managing inventory & providing reporting on open issues. - Ensure consistent control standards and escalation processes are embedded and followed across business lines and central control teams. - Support operational risk gover...