Quality Auditor

Job description

Department: UHC: FMG/UHC Registration Job Summary: The Quality Auditor will be responsible for auditing departmental workflows and functions, ensuring the highest level of service is being delivered at all times. Provides feedback and support data related to quality of service and operational applications. Provides trends of errors and recommends process improvements to reduce or eliminate errors. Performs other duties as needed. Education and Experience: High School Diploma or GED required. Bachelor's Degree preferred. Minimum two years of experience in a customer service environment required; preferably in Healthcare. Knowledge and Skills: Able to keyboard 40 wpm. Able to read; write legibly; speak in English with professional quality; use computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint). Operate/troubleshoot basic office equipment required for the position. Able to relate and communicate positively, effectively, and professionally with others; work calmly and respond courteously when under pressure; collaborate and accept direction. Able to communicate effectively in English in person, in writing, and on the telephone; t...