Payments Services Collections Specialist

Job description

Join our team as a Payments Services Collections Specialist, where you'll manage collections and minimize financial impact to the company. Handle chargebacks, fees, and disputed items, negotiate payment arrangements, and collaborate with internal groups for efficient resolution. As a Payments Services Collections Specialist within Payments Collections Team, you will be responsible for collecting chargebacks, fees, and other disputed client items. You will locate and contact Payment’s clients by telephone and email, handle skip-tracing assignments, assess the severity of delinquency, and make decisions based on the firm's established criteria. You will negotiate payment arrangements and act as a key liaison with other internal groups to promptly eliminate negative financial impact to JPMC. Job responsibilities: - Manages collections queue using the firm’s proprietary Collections system (PCM) while navigating a complex multi-systems environment. - Locates and contacts clients by telephone and email to collect chargebacks, fees, and disputed items. - Handles skip-tracing assignments and assesses the severity of delinquency. - Makes decisions based on the firm's established criteria an...