Director of Front Office

Job description

JOB SUMMARY: Responsible for all front office functions and staff as well as security staff functions. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk, Retail/Gift Shop, Concierge, Valets, and Security, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Works to establish a safe and secure environment for all guests and associates. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. CANDIDATE PROFILE: Education and Experience: - High school diploma or GED; 6 years experience in the guest services, front desk, or related professional area. OR: - 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 4 years experience in the guest services, front desk, or related professional area. CORE WORK ACTIVITIES: Leading Front Desk, Guest Services, and Security Teams Managing Guest Services and Front Desk Teams - Utilizes interpersonal and communication skills to lead,...