Lead AI Agent Architect

Job description

YOUR MISSION: As a Lead AI Agent Architect at Parloa, you will play a key role in transforming customer service with AI Agents. In this customer facing role, you will manage the implementation of Parloa's solutions, enhancing customer experiences for clients and partners. Using your expertise in Large Language Models (LLMs), Natural Language Understanding (NLU), and conversational design, you will craft effective AI workflows, ensuring quality, performance, and seamless operation. Additionally, you will design, prototype and validate scalable architectures for AI agent deployment. You will also guide clients and partners in maximizing the value of Parloa’s AI solutions, ensuring agents seamlessly leverage integrated systems to handle customer interactions effectively. IN THIS ROLE YOU WILL: - Scope and implement AI Agent deployments, providing strategic advice and execution support to customers and partners. - Leverage your knowledge of LLM internals (e.g., embeddings) to analyze customer requirements and design precise prompts for reliable, user-aligned behavior. - Simplify complex workflows and processes into digestible components, enabling the LLM to understand and handle challe...