IT Operations Manager

Job description

Let's introduce ourselves Minimizing business impact of major incidents is critical to Volvo Cars as they are affecting the availability, performance, or security of critical IT services. They require urgent and coordinated action from multiple teams and stakeholders to restore normal service as quickly as possible. As IT Operations Manager, you ensure that we quickly and efficiently solve any major incidents that affect our operations at Volvo Cars – the process and role is on corporate level. You ensure that relevant stakeholders get involved, as well as facilitate effective resolutions by chairing the meetings and facilitating the bridge calls. You work with resolver teams ensuring correct resolutions and communicate with stakeholders and management teams on all levels within Volvo Cars. What you'll do: You are part of a highly motivated team that supports Volvo Cars globally within incident, problem, and change (ITIL) processes. In this role, you interact with colleagues at factories in more than four different countries, R&D, corporate functions, as well as the commercial side of the business. You are empowered to approve emergency changes on behalf of Volvo Cars. Moreover, to...