Senior Service Manager - TForce Freight

Job description

Job Title : Sr. Manager, Service Center Job Summary: We are seeking a Service Center Manager to oversee the day-to-day operations of Freight Service Centers. The candidate analyzes operational data to understand productivity, service, and quality targets. This position collaborates with the service center management team to develop action plans and improve service level results. The candidate participates in sales team meetings to understand customer requirements and expectations and provide operational expertise. This position oversees other managers and supervisors. Job Responsibilities: - Reviews the projected performance plan to verify the correct number of drivers and routes are allocated. - Compares planned versus actual performance reports to identify best practices, root causes for service failures, and operational adjustments. - Observes dock operations to ensure established work procedures (e.g., freight handling, etc.) are followed. - Works with Labor and Human Resources Managers to select candidates for open positions, address performance issues, and facilitate promotion decisions. - Conducts meetings with Employee Relations Index committee members to discuss survey res...