Project Manager
EXL · US
Manage operational delivery and stakeholder relationships for assigned clients. Provide specialized consulting advice based on engagement requirements and su...
Job description
Manage operational delivery and stakeholder relationships for assigned clients. Provide specialized consulting advice based on engagement requirements and support executive-level decision-making. - Program Leadership & Execution - Lead and manage multiple concurrent go‑to‑market and sales initiatives that support PHT revenue growth objectives. - Own end‑to‑end project execution, including scope definition, timelines, dependencies, risks, and stakeholder communication. - Strategic Sales & GTM Initiatives - Drive launch campaigns focused on targeting and prospecting new business opportunities, including both new logos and upsell / cross‑sell initiatives. - Partner with Sales and Marketing to design and execute pricing and promotional campaigns aligned to business strategy. - Identify and execute cross‑sell opportunities across the PHT portfolio in collaboration with product, sales, and marketing teams. - Customer Retention & Analytics - Lead customer retention risk analysis efforts, leveraging data to identify high‑risk accounts. - Develop and manage targeted GTM tactics to mitigate churn and improve customer lifetime value. - Cross‑Functional Collaboration - Act as a key liaison bet...