Dunkin Donuts (Assistant Manager)

Job description

Job Overview: The Assistant Manager at Dunkin' Donuts is responsible for overseeing daily operations, managing staff, ensuring excellent customer service, maintaining quality standards, and achieving sales goals. This role involves leadership, training, and maintaining operational efficiency to ensure the smooth running of the restaurant while upholding Dunkin's brand and values. Key Responsibilities: 1. Staff Management & Leadership: - Supervise and manage the team during shifts, ensuring tasks are completed in a timely and efficient manner. - Provide coaching, training, and development to team members to ensure optimal performance and customer satisfaction. - Handle scheduling, ensuring adequate staffing levels during peak and off-peak hours. - Assist with hiring and onboarding new team members. - Promote a positive work environment and foster teamwork and motivation among staff. 2. Customer Service: - Ensure high standards of customer service by leading by example and addressing any customer complaints or concerns. - Monitor customer interactions to ensure quick, friendly, and accurate service at all times. - Ensure customer orders are processed accurately and efficiently. - Res...