Discover GCU -- GCU Hotel, Travel & Events Scheduling Associate (NFWS)

Job description

Position Summary/Purpose: The GCU Hotel, Travel & Event Scheduling Associate will assist with GCU Hotel front desk arrivals/departures, booking Discover GCU visitor travel and monitoring flights to ensure an exceptional experience for all Discover GCU visitors Primary Responsibilities/Accountabilities/Essential Functions: ESSENTIAL DUTIES and RESPONSIBILITIES: Include, but are not limited to, the following: - Must be available to work the hotel front desk overnight shifts from 11pm – 7am occasionally - Assists with booking Discover GCU guest arrival and departure flights, ensuring appropriate flight times based on Discover GCU event parameters - Assist with monitoring flights for changes that could affect the visitor itinerary - Greets hotel guests, responds effectively to guest concerns and requests. Follows up to ensure guest satisfaction - Manage room inventory and determine rooms for incoming guests - Manage check in/out procedures - Assist guests with dining and activity recommendations - Coordinate shuttle service for guests with attendance luggage - Assist guests with general inquiries - Provide as needed support to GCU Hotel departments and teammates to ensure an exceptiona...