Deskside Support Technician

Job description

Job Title: Level 1 Desktop Technician Qualifications: Required: Responsibilities: - US citizen or Lawful Permanent Resident - High School Diploma or equivalent - 1-3 years of experience in IT support or related field supporting clients on site in a corporate environment - Proficiency in troubleshooting laptops, desktops, printers, and other peripherals - Strong knowledge of Microsoft Office applications and client-specific software - Familiarity with Active Directory, Workstation OS (Windows 10/11) - Experience with remote desktop connectivity tools such as Microsoft RDP, Bomgar, or other Remote Assistance - Basic understanding of network protocols, including TCP/IP and wireless connections - CompTIA A+ certification - Audio/Visual (A/V) experience a plus - Excellent communication skills, both written and verbal - Ability to work independently and as part of a team - Strong problem-solving skills and attention to detail - Provide phone and in-person technical support for users, addressing issues related to email, computer operating systems, desktop applications, and other deployed or developed applications - Serve as the first point of contact for IT support requests, ensuring time...