Technical Account Manager (all genders)

Job description

Company Description SCAYLE is one of the fastest-growing enterprise commerce platforms in the world, enabling brands and retailers to realize their D2C ambitions. SCAYLE stands for innovation, international collaboration, and a strong focus on data. We believe that stepping outside of our comfort zone and making bold decisions is key to growing both professionally and personally. Instead of seeing problems as obstacles, we approach them as opportunities to find better solutions. We work in an environment that encourages flexibility, creativity, and continuous development. What drives us is the shared motivation to make an impact and actively shape the future of eCommerce. Job Description: - Own and manage 5-10 enterprise customer relationships from a technical perspective - Act as trusted advisor for platform usage, integration best practices, and architecture decisions - Translate complex customer requirements into actionable feature requests and influence the product roadmap - Map business needs to product features and drive proactive adoption - Coordinate technical escalations with solution engineering, support, and product teams - Lead technical QBRs, integration reviews, and r...