Customer Care Representative

Job description

The Customer Care Representative will professionally interact with customers to provide superior service and support as a primary agent for all inbound phone calls and Company websites inquiries, being responsible for entry and tracking of orders, answering email inquiries, and notifying customers of backorders. Work & Training Schedule: Monday – Friday 8:00 AM - 5:00 PM EST Essential Duties and Responsibilities: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Duties and responsibilities include the following, other duties may be assigned: In addition to the requirements listed below, the following are representative of the knowledge, skill, and/or ability required. - Answer inbound and place outbound calls. - Handle consumer chats and email correspondences. - Enter orders as needed. - Acquire a working knowledge of product lines and be able to suggest alternate selections and upgrades as needed. - Offer feedback to E-commerce department regarding consumer’s experience while interacting with company websites. -...