Head of Customer Segment

Job description

End Date Thursday 14 May 2026 Salary Range: £104,992 - £123,520 We support flexible working – click here for more information on flexible working options Flexible Working Options: Hybrid Working, Job Share Job Description Summary: We’re looking for a senior, customer‑led leader to own the performance and end‑to‑end experience of a priority consumer segment. As Head of Customer Segment & Performance, you’ll set the strategic direction for your segment, using insight to shape journeys, propositions and growth priorities while delivering sustainable commercial outcomes. Working across a complex organisation, you’ll influence at scale, embed inclusive and responsible practices, and translate strategy into measurable impact for customers and the business. Job Description: JOB TITLE: Head of Customer (Segment) Retail Banking SALARY: £106,565 – £125,370 pa (some flexibility for the right candidate) LOCATION(S): Birmingham, Bristol, Halifax, Leeds, Manchester & Edinburgh This role is aligned to our UK strategic hubs. Regular presence alongside your team and peers is expected as part of our hybrid working model. HOURS: Full time – 35 hours per week WORKING PATTERN: Our work style is hybrid,...