Call Centre Agent

Job description

Call Centre Agent, Glasgow G2 7HF, a short walk from Glasgow Central Station – Starting 22nd June! Salary: Starting from £26,436.80 and progressing to £27,528.22 (based on experience and a 40 hrs contract) Bonus: Fantastic monthly bonus where you could earn around an extra £2000 per year. Shifts: We are open Monday to Friday 8am - 8pm and Saturdays 9am - 5pm, you will work on a rotational shift pattern within those hours and work 2 in 4 Saturdays, but don’t worry we’ll give you a day off during the week prior to your Saturday shifts. Training: 6 weeks with a dedicated L&D Trainer supporting you. Wescot Credit Services are seeking dedicated Call Centre Agents to join our TSB team , this is an exciting opportunity to become a valued member of the team! In this role, you will be the first point of contact for vulnerable customers, providing them with the support and empathy they need to navigate their financial challenges. You’ll handle both inbound and outbound calls, using your empathy and resilience to build rapport and help customers find affordable repayment solutions. By listening and understanding their struggles, you will make a positive impact on their financial recovery. Key...